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Kid's Parties by Lori Customer Service Information

Customer Service

We are in the office M-F from 8:00-2:45 Eastern Time if you need to reach us at 1-800-823-1990. We check email all days of the week at info@kidspartiesbylori.com or you can reach me directly at lori@kidspartiesbylori.com .

Returns

Kid's Parties by Lori will accept returns on unopened on items (except candy and close out items) in their original packaging for up to 30 days from receipt. Just mail back your items with a note

                                                                         Kid's Parties by Lori

157 Stony Creek Overlook
 
Noblesville, IN 46060
 

We will credit your credit card back for the full purchase amount of the product ordered. We do NOT accept returns for any candy, personalized items or close out items. We do NOT accept back individual items purchased from a package, to receive a credit must return the entire package set as it was ordered. We do not credit back any shipping & handling fees. For any questions or concerns on returns or exchanges, please email us at info@kidspartiesbylori.com or call us at 1-800-823-1990

Shipping Information
 
Standard Shipping in the USA - 48 States
Alaska, Hawaii, Guam and Puerto Rico must ship priority mail ($5.00 more or 2nd day air)

 
We make every effort to accommodate all shipping requests.  Please email or call if you need for us to process and ship your order the same day as placement.  Orders are normally processed within 1-2 days Monday thru Friday.
 
Most locations receive our items in 2-4 business, with the exception of the West Coast which is 4-5 business days.
 
Our standard shipping is Priority Mail (under 1-2 lbs) or Fedx ground which is normally a 2-5 day transit time in the USA but it is not guaranteed. They deliver packages Monday through Friday, except on mail holidays. We request you let us know via email at info@kidspartiesbylori.com if your party is less than 6 business days from time of placement so we can issure your package gets priority handling. We offer free GROUND shipping at $100.00 for orders shipping in the USA with coupon code SHIP

Merchandise Total Freight Charge

$0-$20.00

$5.95

$20.01 to $45.00

$7.95

$45.01 to $70.00

$9.95

$70.01 to $95.00

$11.95

$95.01 to $125.00

$13.95

$125.01 to $150.00

$14.95

$150.01 to $200.00

$200.01 to $250.00  

$250.01 and up                 

$15.95

$17.95

$18.95

2 Day Air Shipping in the USA

If you need your order quickly, you may want to upgrade to 2nd Day Air. It takes us 1 business day for processing and 2 business days for delivery. Depending on the dimensions of your package will determine whether items go out FEdX or USPS. For example, you place your order on Tuesday it will be processed and shipped on Wednesday and delivered on Friday. If you need something to ship same day (prior to 1:00 pm EST), please notify us via email at info@kidspartiesbylori.com  and we will do our best to accommodate your request. Some oversized items incur additional freight charges when shipping air.

Merchandise Total

Freight Charge

$0.00 to $20.00

$19.95

$20.01 to $50.00

$22.95

$50.01 to $75.00

$24.95

$75.01 to $100.00

$26.95

$100.01 to $125.00

$29.95

$125.01 to $150.00

$32.95

$150.01 to $200.00

$200.01 to $250.00   

$250.01 and up             

$35.95

$40.95

$46.95

Overnight Shipping in the USA

If you need your order really quickly, you may want to upgrade to Next Day Air. It takes us 1 business day for processing and 1 business days for delivery. For example, you place your order on Tuesday it will be processed and shipped on Wednesday and delivered on Thursday. If you need something to ship same day (prior to 1:00 pm EST), please notify us via email at info@kidspartiesbylori.com  and we will do our best to accommodate your request. If you need delivery on a Saturday we can ship USPS Express shipping (available next day for most zip codes) for the same charge. Some oversized items will incur additional shipping charges when shipping air.
 
Customer must be present for receipt of package for overnight shipping. 

Merchandise Total

Freight Charge

$0.00 to $24.99

$30.00

$25.00 to $49.99

$38.00

$50.00 to $74.99

$42.00

$75.00 to $99.99

$48.00

$100.00 to $124.99

$52.00

$125.00 to $149.99

$60.00

$150.00 to $199.99

$70.00

$200.00 to $249.99
$250.00 and up
 
$80.00
$85.00
 
 

Canadian Shipping

Orders typically take 1-2 business days for processing and 3-7 business days for delivery via UPS. Customers will be assessed duties and taxes by UPS upon delivery. These are independent of shipping fees and can run 20%-90% of your merchandise total. Occasionally we have out of stock or backordered items in our line. We do not partial ship orders to International destinations. We will notify you with the option to delete, wait or substitute. Some oversized items will incur addition freight when shipping to Canada.

Merchandise Total

Freight Charge Canada

$0.00 to $20.00

$15.95

$20.01 to $50.00

$21.95

$50.01 to $75.00

$29.95

$75.01 to $100.00

$39.95

$100.01 to $125.00

$49.95

$125.01 to $150.00

$59.95

$150.01 and up

$30.95

International Shipping

Orders typically take 1-2 business days for processing. Orders are shipped out via US mail. Please allow 2-3 weeks for shipping and customs clearance. We do not guarantee any specific delivery time on International shipment. Occasionally we have out of stock or backordered items in our line. We do not partial ship orders to International destinations. We will notify you with the option to delete, wait or substitute.

Merchandise Total

Charge

Up to $16.00

$20.95

$16.01 to $35.00

$23.95

$35.01 to $55.00

$26.95

$55.01 to $75.00

$39.95

$75.01 to $95.00

$49.95

$95.01 to $125.00

$59.95

$125.01 to $145.00

$69.95

$145.01 to $185.00

$79.95

$185.01-$205.00

$89.95

$205.01 and up

$99.95

Privacy

Kid’s Parties by Lori values your privacy. I know how annoying it is to have your email bogged down with junk, your dinner interrupted by the phone, and extra mail to sort through! We will only use your information for correspondence on an order, for any inquiries you make to our company and/or any party reminders you sign up for. Any information submitted on our site will be kept private. We do not share or sell any personal information with anyone.









Kid's Parties by Lori • 157 Stony Creek Overlook • Noblesville, IN 46060
phone 1-800-823-1990 M-F 8:15-2:45
Email: info@kidspartiesbylori.com